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Night Shift Duty Manager

2 months ago

Gatwick, United Kingdom SSP Careers Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at Gatwick Airport North. As a key member of our operations team, you will be responsible for ensuring the smooth running of our unit, providing exceptional customer service, and leading a team of colleagues to deliver outstanding results.

Key Responsibilities
  • Lead by example, setting high standards for customer service and operational excellence.
  • Manage and motivate a team of colleagues to achieve sales targets and deliver exceptional customer experiences.
  • Coordinate unit operations, ensuring seamless execution of daily tasks and activities.
  • Monitor and analyze unit performance, identifying areas for improvement and implementing changes to drive growth and efficiency.
  • Develop and maintain strong relationships with colleagues, customers, and stakeholders to promote a positive and inclusive work environment.
Requirements
  • At least 1 year of experience working as a supervisor in a similar high-volume retail role.
  • Previous night shift work experience is advantageous.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
  • Ability to work flexibly, including evenings, weekends, and bank holidays.
What We Offer
  • Competitive pay rates and benefits package.
  • Opportunities for career development and progression.
  • Free meal and parking while on shifts.
  • Employee discounts on SSP brands and franchises.
  • Flexible scheduling to accommodate various lifestyles.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and leading a team to success, we encourage you to apply for this exciting opportunity.