We are seeking a highly skilled Playout Controller to join our 24/7 team, responsible for ensuring the seamless delivery of Sky's channels and third-party content. As a key member of our Playout department, you will play a critical role in maintaining the highest quality of live sports and entertainment programs for our customers.

• Schedule Preparation: Perform manual and automated tasks to identify potential errors and ensure readiness for broadcast.
• Live Schedule Management: Edit live automation schedules to alter content or timings as required.
• Live Schedule Monitoring: Monitor channel outputs to confirm and maintain fault-free playout.
• Regulatory Knowledge: Familiarity with Ofcom regulations and Sky policies.
• Fault Identification: Immediate identification of channel loss or degradation, encryption loss, or PIN protection issues.
• Fault Recovery: Use system resilience or schedule editing to recover from channel loss or degradation.
• Fault Management: Communicate with customers through on-screen messages, voice-overs, or other messaging when faults are not immediately recoverable.
• Escalation: Efficient communication with 2nd line support teams and operational management.
• Editorial Knowledge: Understanding of Sky's programming and promotional strategies.
• Logging & Reporting: Accurate recording of faults, changes, or deviations from scheduled content.
• Information Management: Accurate passing of information to colleagues or operational management to ensure channel continuity.
• Communication: Concise and accurate verbal and written communication, professional and courteous at all times.
• Training: Passing on knowledge and experience of workflows, systems, and procedures as required.
• Support: Providing support to the Playout Specialist and Operational Lead functions as required.
• Complex Live Event Management: Line-up, preparation, and control of complex live events, including negotiation with production teams.
• Gallery Free Production: Making editorial decisions to maintain channel continuity when communication with event sources is incoming only.

• Qualifications: Degree qualification or relevant vocational qualifications.
• Specialist Knowledge: Skilled in Playout systems and workflows, managing live events, and Playout systems used by Sky.
• Industry Experience: Experience in digital playout environments and complex live broadcast experiences.
• Leadership Skills: Excellent communication and influencing skills, decision-making, and prioritization skills.

Sky is a leading media and entertainment company, delivering high-quality content to homes, customer devices, businesses, and commercial partners across European markets. Our Content Technology and Innovation team combines strategic insights, engineering know-how, and operational excellence to create and distribute award-winning content.

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment.
• Access to the latest technology and innovative tools.
• A range of employee benefits, including private healthcare and pension scheme.

If you are a motivated and experienced Playout Controller looking for a new challenge, please submit your application. We look forward to hearing from you.