Global Technical Operations Director

3 days ago


London, Greater London, United Kingdom Costa Coffee Full time

Costa Coffee is hiring a Global Technical Operations Director to lead our EMENA team. The estimated annual salary for this role is £95,000-£115,000.

As a Global Technical Operations Director, you will be responsible for technical governance and compliance across all platforms in the EMENA region. Your duties will include driving technical performance, identifying technical risks, and creating regional/local country procedures in line with global technical governance.

You will work closely with the Regional Executive team and the Global Technical Director to ensure seamless new market entry and launch of platforms new to market. Additionally, you will be responsible for customer complaint processes, leading technical incident management crisis response, and providing technical data from suppliers to bottlers.

To succeed in this role, you will need over 5 years of technical or quality & food safety management experience, commercially aware understanding of significant cost impacts, strong influencing and analytical skills, and a track record of implementing governance programs.



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