Care Delivery Director
4 weeks ago
About the Role:
Baal Perazim's Wellness Home on Morgan seeks a dedicated and experienced Care Delivery Director to oversee the management, administration, and delivery of care services.
As a key member of our team, you will be responsible for ensuring high standards of care provision, promoting a culture of respect, dignity, and empowerment for our service users and staff.
Key Responsibilities:
- Service Delivery Management: Develop and implement service delivery strategies to meet our service users' needs and business objectives.
- Monitor service performance, identifying areas for improvement and implementing corrective actions to enhance service quality and efficiency.
- Lead and motivate a team of staff members, fostering a culture of teamwork, professionalism, and continuous improvement.
- Recruit, train, and supervise staff members, ensuring adequate staffing levels and adherence to relevant policies and procedures.
Leadership and Communication:
Provide strong leadership and communication skills, with the ability to effectively manage teams and build collaborative relationships with service users, stakeholders, and team members.
Service User Relationship Management:
Build and maintain strong relationships with service users and their families to understand their needs and expectations.
Act as the main point of contact for service user inquiries, escalations, and feedback, proactively addressing concerns and working towards resolving issues in a timely manner.
Process Improvement:
Implement best practices and standards to enhance operational efficiency and effectiveness, regularly reviewing and refining service delivery processes to adapt to changing business needs and industry trends.
Ensure compliance with all relevant legislation, regulations, and standards, maintaining accurate records and documentation, including service user care plans, staff training records, and incident reports.
Bachelor's degree in a relevant field and practice and management qualification are required for this position.
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