Financial Services Specialist

3 weeks ago


Nottingham, Nottingham, United Kingdom Ikano Bank AB (publ), UK Branch Full time

12-Month Fixed Term Contract – Full Time (Shift Pattern with Evening until 8pm & Weekend work)

We are seeking a skilled Financial Services Specialist to join our dynamic team as a Lending & IKEA Support Specialist on a 12-month fixed-term contract.

As a Financial Services Specialist, you will be an integral part of our multi-skilled Operations team, working directly with new and existing Ikano customers, third party brokers, and retailers. Your role will involve providing support across multiple channels including phone, email, SMS, and web forms. You will be making key lending decisions, ensuring regulatory compliance, and resolving customer queries efficiently.

Key Responsibilities:

  • Make sound financial lending decisions in line with Ikano's policies and lending criteria.
  • Provide excellent customer service via inbound/outbound calls, email, and other digital platforms.
  • Act as the first point of contact for customers and retailers, handling escalated cases.
  • Ensure compliance with FCA guidelines and deliver a seamless customer journey.
  • Support vulnerable customers and handle complaints when necessary.
  • Maintain accurate records in line with regulatory standards.

What we are looking for:

  • Proven experience in financial/judgmental underwriting.
  • Knowledge of FCA regulations, Data Protection, and Treating Customers Fairly (TCF) principles.
  • Strong digital communication skills across email, SMS, and web forms.
  • Ability to build rapport, handle complex customer queries, and deliver positive outcomes.
  • Excellent organisation skills and the ability to work efficiently in a fast-paced environment.

What we offer:

  • £25,000 - £28,000 per annum
  • A variety of benefits, including 28 days holiday per annum, cycle to work scheme, excellent pension scheme, and life assurance.

We are committed to creating possibilities for better living by offering simple, fair, and affordable services, enabling a healthy economy for the many people and businesses. Our offer includes savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for businesses. We operate in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany, and Austria, and are a part of Ingka Group. Our head office is located in Malmö, Sweden, and we are registered in Älmhult, Sweden.



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