IT Solutions Expert
2 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and solving complex customer technical issues.
Key Responsibilities
- Investigate and resolve complex customer technical issues, collaborating with internal teams and leveraging troubleshooting tools and practices.
- Develop and maintain technical expertise in container technology, Kubernetes, and Core Linux administration.
- Engage with Microsoft Engineering and Supportability teams to investigate potential product defects and develop automation techniques and diagnostic tools.
- Participate in readiness programs, technical coaching, and mentoring of others to build communities and share knowledge.
Requirements
- Multiple years of technical support, technical consulting experience, or information technology experience, or a Bachelor's Degree in Computer Science, Information Technology, or a related field, and technical support, technical consulting experience, or information technology experience.
- Knowledge of container technology and fluency in Kubernetes.
- Experience with Core Linux administration (boot process, file systems, network device and protocol configuration).
- Understanding of the Networking OSI model and related concepts.
Preferred Qualifications
- Microsoft Technology Certifications or CK A/AD/S.
- Knowledge of Microsoft Cloud.
- Knowledge of Open Shift, or Redhat technologies.
- Knowledge of Windows Operating System and Virtualization concepts.
- Knowledge of networking concepts including VIPs, NAT, DNS.
- Knowledge of container specific networking concepts such as CNI.
- Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.).
Language Qualification
English Language: fluent in reading, writing, and speaking.
Security Clearance
Ability to meet Microsoft, customer, and/or government security screening requirements, including Microsoft Cloud Background Check.
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