Water Softener Technician

3 days ago


Surrey Quays, Greater London, United Kingdom Hales Jobs Full time
Job Title: Field Service Engineer

As a Field Service Engineer with Hales Jobs, you will be responsible for servicing equipment in residential and commercial properties across London and the South East.

Key Responsibilities:
  • Diagnose and repair water softeners and associated products in customers' homes and businesses
  • Deliver exceptional customer service and communication
  • Manage parts stock use and replenishment
  • Meet industry-leading first-time fix rates
  • Complete company documentation, including service reports and quotes
  • Ensure payment details are taken before leaving the customer's property
  • Follow company Health and Safety procedures
  • Maintain company vehicles in accordance with company policies
Requirements:
  • Excellent customer service and communication skills
  • Fault finding skills on both electrical and mechanical faults
  • Attention to detail and a desire to learn new products
  • Ability to work independently and as part of a high-performing team
  • Will to travel into Central London and surrounding areas
What We Offer:
  • 25 days holiday + bank holidays
  • All equipment provided, including tools, uniform, and a company vehicle
  • Ongoing training program
  • Tiered structure for career progression
  • Opportunity to work with a high-performing successful team

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