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Property Portfolio Manager

4 weeks ago


Hull, Kingston upon Hull, United Kingdom Hays Specialist Recruitment Limited Full time

Main Job Purpose

  • Oversee the management of a portfolio of residential properties, ensuring timely repairs, inspections, and other duties are completed to a high standard.

Key Accountabilities

  • Ensure adherence to established systems and processes, maintaining a high level of client satisfaction, tenant satisfaction, and contractor satisfaction.
  • Complete thorough check-ins and check-outs, adhering to company standards, and handle deposit correspondence between parties.
  • Log all required works following check-outs and administer necessary tasks.
  • Carry out periodic inspections, compose landlord inspection letters, and maintain open communication with landlords and tenants as needed.
  • Liaise with accounts to handle legal notices, including Section 21's and Section 8's.

Repairs & Maintenance

  • Log all required works following check-outs and administer necessary tasks.
  • Respond to emergency property visits when necessary, oversee refurbishments, and participate in an out-of-hours on-call rota.
  • Represent the company with a high standard of personal conduct on all appointments, while driving, and through all methods of communication.
  • Work autonomously and within a team, increasing the standards of the property portfolio.

Skills

  • Previous property management experience is essential.
  • ARLA qualification is desirable, but not essential, as training will be provided during the probationary period.
  • Superb organisational and communication skills are required, along with the ability to prioritise a demanding workload and remain calm under pressure.
  • A full driving licence is necessary.

Health & Safety and Fire Risk Management

  • Maintain a professional knowledge of health and safety requirements and provide appropriate advice to tenants and clients.

Business Challenges Problem-Solving

  • Balance tenants' expectations of repairs and maintenance with the requirement for what is tenants' responsibility and what is the clients'.
  • Create and maintain efficiencies to deliver agreed service levels on time and within the time available.
  • Manage time effectively and prioritise tasks.

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