Business Process Improvement Expert

2 months ago

Reading, Reading, United Kingdom Itineris Full time
Job Description

You will join one of the Project Teams responsible for the successful & timely implementation of the UMAX solution at our customers' premises.

The role is UK based and requires relevant ERP implementation experience.

UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations.

As our Functional Consultant, you will:

  • be the link between Business and IT
  • manage customer expectations and translate Business & Functional requirements into application solutions
  • attend workshops & meetings with the customer onsite
  • follow up on testing and guarantee quality of the solution
  • contribute to the further evolution of the Itineris standard UMAX solution
  • take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...)
  • collaborate closely with the Project Manager and Service Delivery Consultants
  • participate in project progress meetings and proactively identify risk areas
  • apply your expertise to deliver high quality consulting services to new and existing customers
  • continuously develop and extend your knowledge within the Utility market, and transfer knowledge to other colleagues

Key Responsibilities

  • Develop and maintain strong relationships with customers and stakeholders
  • Provide expert advice on business process improvement and ERP implementation
  • Lead workshops and meetings to gather and document business requirements
  • Translate business requirements into functional specifications
  • Collaborate with cross-functional teams to deliver high-quality solutions
  • Identify and mitigate project risks
  • Develop and maintain knowledge of the Itineris UMAX solution

Requirements

  • Strong analytical skills and experience with ERP implementation
  • Experience working with utilities and understanding of their business processes
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing requirements
  • Strong problem-solving skills and attention to detail
  • Experience with Microsoft Dynamics 365 is a plus
  • Knowledge of PowerApps, Common Data Services, Project Automate, MS Forms pro, is a plus

What We Offer

  • A permanent contract with a competitive salary and fringe benefits
  • A warm welcome and enthusiastic colleagues who will help you integrate and quickly feel at ease with us
  • The opportunity to gain valuable experience in a fast-changing technological market
  • In-depth initial training, long-term career development, and personal growth
  • An excellent work-life balance

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