Senior Operations Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom BSR Health Recruitment Ltd Full time

Sunblink Ltd is a leading provider of cosmetic surgery services, with hospitals in Manchester and London. We are seeking an experienced Director of Operations to oversee the daily operations of our organisation, ensuring efficiency, productivity, and compliance with company policies and objectives.

The successful candidate will have a strong background in a surgical setting, preferably with a cosmetic focus, and a proven track record in scaling businesses and managing multiple locations. They must also have CQC experience and practical knowledge of inspections, complaints, and setting up policies and procedures.

This is a full-time position requiring a hands-on approach, and the ideal candidate must be willing to work exclusively with our company. The salary for this role is £80,000 per annum, plus bonuses.

Key Responsibilities:
  • Operational Management: Oversee the day-to-day operations of the organisation, ensuring efficiency, productivity, and compliance with company policies and objectives.
  • Strategic Planning: Collaborate with senior management to set long-term operational goals and strategies, aligning them with the company's overall vision and growth objectives.
  • Business Scaling: Utilise experience in scaling businesses to expand our operations into new locations, ensuring seamless integration and consistency across all sites.
  • CQC Compliance: Manage and ensure compliance with Care Quality Commission (CQC) regulations, including handling inspections and complaints.
  • Team Leadership: Provide leadership and support to cross-functional teams, supervising doctors, nurses, and clerical staff, providing constructive feedback, and promoting professional growth and development.
  • Process Improvement: Analyse current operational processes and implement improvements to maximise efficiency, reduce costs, and enhance overall performance.
  • Financial Management: Oversee budgeting, financial planning, and resource allocation to ensure operational activities are financially viable and aligned with company goals.


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