Lodge Manager

Churchill Estates Management Ltd is seeking an exceptional Lodge Manager to join our team at our retirement development. As a key member of our team, you will be responsible for coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.

You will be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you will be the trusted, 'go-to' person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more.

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work 'front of house' and is focused on providing a first-class customer service with excellent administration skills.

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you will have an outgoing and friendly personality with a love of people. You will know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure.

To support with the organisation of events and to effectively administer the maintenance of the site, you will be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.

We are Churchill Estates Management Ltd, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

We are a professional, award-winning, customer-focused team, committed to our values of TORCH: Trust/Openness/Respect/Communication/Honesty.

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work