Operational Director
14 hours ago
Job Title: Operational Director
Description:
We are seeking an experienced Operational Director to lead our responsive repairs team. This is a pivotal role, driving performance excellence and customer satisfaction across our housing portfolio.
About the Role:
This position offers the opportunity to make a meaningful impact within a forward-thinking organization. As an Operational Director, you will manage the delivery of responsive repairs across the region, optimizing resources to meet operational performance metrics.
Main Responsibilities:
- Budget Oversight: Ensure effective forecasting, reconciliation, and value for money in partnership with finance and operational teams.
- Operational Leadership: Lead the delivery of responsive repairs, driving a culture of performance excellence and customer satisfaction.
- Customer Excellence: Embed a customer-first culture, handling escalated complaints, analyzing feedback, and delivering improvements to enhance resident satisfaction.
- Compliance & Safety: Ensure adherence to all relevant property and safety legislation, maintaining compliance with policies, best practices, and industry standards.
- Strategic Collaboration: Build and maintain strong working relationships with internal teams, contractors, and resident panels to support strategic objectives.
Requirements:
To excel in this role, you will demonstrate:
Leadership Experience: Significant experience managing diverse teams and delivering high-volume, cost-effective repairs services across a broad geographic area.
Technical Expertise: A higher-level qualification in construction or a related field and a strong working knowledge of health and safety regulations (e.g., IOSH or NEBOSH certification).
Commercial Acumen: Strong budget management experience and an ability to use system data to inform strategic decision-making.
Housing Sector Knowledge: Experience or qualifications in Housing Management (e.g., NVQ Level 3 in Housing Services).
What's on Offer:
A competitive salary of £72,000 per annum, a permanent position with a reputable Housing Association, and a key leadership role with opportunities for professional growth.
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