Operational Director

14 hours ago


Eastleigh, Hampshire, United Kingdom Service Care Solutions Full time

Job Title: Operational Director

Description:

We are seeking an experienced Operational Director to lead our responsive repairs team. This is a pivotal role, driving performance excellence and customer satisfaction across our housing portfolio.

About the Role:

This position offers the opportunity to make a meaningful impact within a forward-thinking organization. As an Operational Director, you will manage the delivery of responsive repairs across the region, optimizing resources to meet operational performance metrics.

Main Responsibilities:

  1. Budget Oversight: Ensure effective forecasting, reconciliation, and value for money in partnership with finance and operational teams.
  2. Operational Leadership: Lead the delivery of responsive repairs, driving a culture of performance excellence and customer satisfaction.
  3. Customer Excellence: Embed a customer-first culture, handling escalated complaints, analyzing feedback, and delivering improvements to enhance resident satisfaction.
  4. Compliance & Safety: Ensure adherence to all relevant property and safety legislation, maintaining compliance with policies, best practices, and industry standards.
  5. Strategic Collaboration: Build and maintain strong working relationships with internal teams, contractors, and resident panels to support strategic objectives.

Requirements:

To excel in this role, you will demonstrate:

Leadership Experience: Significant experience managing diverse teams and delivering high-volume, cost-effective repairs services across a broad geographic area.

Technical Expertise: A higher-level qualification in construction or a related field and a strong working knowledge of health and safety regulations (e.g., IOSH or NEBOSH certification).

Commercial Acumen: Strong budget management experience and an ability to use system data to inform strategic decision-making.

Housing Sector Knowledge: Experience or qualifications in Housing Management (e.g., NVQ Level 3 in Housing Services).

What's on Offer:

A competitive salary of £72,000 per annum, a permanent position with a reputable Housing Association, and a key leadership role with opportunities for professional growth.



  • Eastleigh, Hampshire, United Kingdom Mandeville Full time

    Job Title: Logistics Operations DirectorThe Mandeville company is seeking a skilled Logistics Operations Director to lead and manage the warehouse systems strategy. This role offers a competitive salary of up to £50,000 + bonus. Located in South East/Surrey/Berkshire, the ideal candidate will be responsible for monitoring customer service standards,...


  • Eastleigh, Hampshire, United Kingdom Digital Ad-network Full time

    Ad Network Operations DirectorWe are seeking an experienced Ad Network Operations Director to lead our team in delivering successful programmatic campaigns. As an Ad Network Operations Director, you will be responsible for managing and mentoring a team of programmatic traders to deliver against a multitude of campaign deliverables. This includes developing a...


  • Eastleigh, Hampshire, United Kingdom Morepeople 01780 Full time

    We are seeking an experienced Plant Area Operations Director to join our team at Morepeople 01780, one of the largest garden retailers in the UK.As a Plant Area Operations Director, you will be responsible for overseeing the day-to-day operations of our Plant Area, including managing teams, coordinating workflows, and ensuring that all tasks are completed...


  • Eastleigh, Hampshire, United Kingdom Digital Ad-network Full time

    Operations Director OpportunitySalary: £37,500 - £42,000 per annumThis is an exciting opportunity to take on a leadership role within our digital ad operations team. As Operations Director, you will be responsible for assisting the Director of Operations in implementing new strategies, processes, and workflow systems.You will have the chance to work with...


  • Eastleigh, Hampshire, United Kingdom Digital Ad-network Full time

    At Digital Ad-network, we're seeking an experienced Digital Operations Director to lead our team of digital ad campaign managers. In this role, you'll oversee the full operational responsibility for a team of 6 professionals, working closely with our Director of Operations and contributing to the development of operational strategy.Key...


  • Eastleigh, Hampshire, United Kingdom Digital Ad-network Full time

    Estimated salary: £38,000 per annumAbout the RoleThis is an exciting opportunity to join our team as a Senior Ad Operations Manager. We are looking for an experienced professional to take on a senior role within our digital ad operations department.You will be responsible for assisting the Director of Operations in rolling out new strategies, processes, and...


  • Eastleigh, Hampshire, United Kingdom Ageas Full time

    About the RoleAgeas is seeking a highly skilled and experienced Household Operations Director to lead the performance and profitable development of our Direct Household portfolio.The successful candidate will be responsible for managing the underwriting and business development activity across all distribution channels, working closely with the wider...


  • Eastleigh, Hampshire, United Kingdom Hollywood Bowl Full time

    Are you a results-driven Operational Director looking for a new challenge? We are seeking an experienced leader to manage one of our busy centres and drive commercial success. As a General Manager, you will be responsible for overseeing centre operations, developing sales strategies, and leading a team to achieve business objectives.About the CentreOur...


  • Eastleigh, Hampshire, United Kingdom Digital Ad-network Full time

    Job Overview:We are seeking a Global Ad Operations Director to join our team at Digital Ad-network. As a key member of our leadership team, you will be responsible for overseeing the strategic direction of our global ad operations.The ideal candidate will have experience working in a global environment and managing teams remotely.They will also have a strong...


  • Eastleigh, Hampshire, United Kingdom Digital Ad-network Full time

    This position as Technical Ads Operations Director involves managing a team of 4 ad ops specialists in handling digital ad campaigns for several clients.Candidates will need to evaluate each campaign to determine the best advertising strategy.The ideal candidate will have experience managing teams and possess excellent technical knowledge to mentor team...


  • Eastleigh, Hampshire, United Kingdom Digital Ad-network Full time

    Job Overview:This is an exciting opportunity to work for a well-established global ad-network with a highly reputable name that spans across all online channels.The company is continuing to push their online advertising offerings, bringing the latest solutions to their clients. As Director of Digital Operations, you will play a key role in centralizing...


  • Eastleigh, Hampshire, United Kingdom Network Rail Full time

    Are you looking for a challenging role that combines leadership skills with technical expertise?About the OpportunityWe are seeking an experienced Railway Operations Director to join our team in the Wales and Western region. This is a 12-month Fixed Term Contract opportunity.Key Responsibilities:To direct the management of safety within the geographical area...


  • Eastleigh, Hampshire, United Kingdom Digital Ad-network Full time

    **About the Role**We are seeking a highly experienced and skilled professional to take on a key leadership role within our digital ad-network as Director of Digital Advertising. As a member of our senior leadership team, you will be responsible for driving the overall strategy and direction of our digital advertising operations.The ideal candidate will have...


  • Eastleigh, Hampshire, United Kingdom Digital Ad-network Full time

    Company Overview:Digital Ad-network is a leading technology business helping advertisers and agencies find the right audiences through buying the right media.The company's technology platform allows for total control of all digital advertising, empowering clients to use their own data to reach and engage their consumers.Job Summary:We are seeking a highly...

  • Area Shop Director

    4 weeks ago


    Eastleigh, Hampshire, United Kingdom Tesco Full time

    We are looking for a highly skilled and experienced Area Shop Director to join our team at Tesco Eastleigh. As an Area Shop Director, you will be responsible for leading a team of store managers and ensuring the smooth operation of our stores in the area.The ideal candidate will have excellent leadership skills, a strong understanding of retail operations,...


  • Eastleigh, Hampshire, United Kingdom Digital Ad-network Full time

    About Digital Ad-networkDigital Ad-network is a fast-growing mobile business, backed by some of the world's leading companies. We offer our clients a unique product suite for customised mobile advertising.Job DescriptionWe are looking for an experienced professional to join our team as a Director of Programmatic Campaigns. This role includes:Developing and...


  • Eastleigh, Hampshire, United Kingdom Blue Arrow - Southampton Perm Hub Full time

    Food Service Director RoleWe are seeking an accomplished Food Service Director to oversee our catering operations at our site near Botley. This senior leadership position offers a competitive salary and opportunities for professional advancement.Key Highlights:Estimated Salary: £28,000 - £29,000 per annumHours: 40 hours per week, shifts between...


  • Eastleigh, Hampshire, United Kingdom Digital Ad-network Full time

    Company Overview:Digital Ad-network is a highly reputable Agency with global offices and a well-established name across all online channels.Salary: The salary for this role is estimated to be around £55,000 per annum, plus bonus and fantastic benefits.Job Description:This is an exciting opportunity to work in the early phase of centralizing global...


  • Eastleigh, Hampshire, United Kingdom Hays Construction and Property Full time

    About AbriAbri is a large housing provider that owns and manages over 50,000 homes and various community assets. They serve 114,000 customers across 36 local authorities and 63 different parliamentary constituencies. Abri's goal is to provide good-quality, safe, warm, and sustainable homes in communities where residents can thrive.In the next 10 years, Abri...


  • Eastleigh, Hampshire, United Kingdom Cinnamon Care Full time

    At Cinnamon Care, we are seeking a skilled Housekeeping Director to lead our team of Housekeeping and Laundry assistants at Sunnybank House in Eastleigh.This is a hands-on role where you will help to manage the daily operations of our residential care home, ensuring that our residents receive the highest standard of cleanliness and comfort.We offer a...