Current jobs related to Non-Emergency Patient Transport Services Operations Coordinator - Warrington, Warrington - West Midlands Ambulance Service University NHS Foundation Trust
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Non-Emergency Patient Transport Services Coordinator
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWest Midlands Ambulance Service University NHS Foundation Trust is seeking a highly skilled and organized individual to join our team as a Non-Emergency Patient Transport Services Coordinator. This is an exciting opportunity to work in a dynamic and supportive environment, where you will play a vital role in ensuring the smooth operation of our...
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Non-Emergency Patient Transport Services Coordinator
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWest Midlands Ambulance Service University NHS Foundation Trust is seeking a highly skilled and organized individual to join our team as a Non-Emergency Patient Transport Services Coordinator. This is an exciting opportunity to work in a dynamic and supportive environment, where you will play a vital role in ensuring the smooth operation of our...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patient journeys to and from hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patient journeys to and from hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patient journeys to and from hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patient journeys to and from hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and transfers between hospitals.Key...
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Non-Emergency Patient Transport Services Coordinator
2 months ago
Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeJob SummaryWest Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible work environment for all employees. We strive to provide exceptional patient care and services, and we are seeking a highly motivated and organized individual to join our team as a Non-Emergency Patient Transport...
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Non-Emergency Patient Transport Services Coordinator
2 months ago
Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeJob SummaryWest Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible work environment for all employees. We strive to provide exceptional patient care and services, and we are seeking a highly motivated and organized individual to join our team as a Non-Emergency Patient Transport...
-
Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patient journeys to and from hospital appointments, as well as discharges and transfers between hospitals.Key...
-
Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patient journeys to and from hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWest Midlands Ambulance Service University NHS Foundation Trust is seeking a skilled and dedicated individual to join our team as a Controller Planner for Non-Emergency Patient Transport Services. This exciting opportunity will involve planning and coordinating patients' journeys to and from their hospital appointments, ensuring timely and...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patient journeys to and from hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Non-Emergency Patient Transport Services Controller Planner. In this role, you will be responsible for planning and coordinating patient journeys to and from hospital appointments, as well as discharges and transfers between hospitals.Key...
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Warrington, Warrington, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full timeAbout the RoleWe are seeking a skilled and experienced Controller Planner to join our team at West Midlands Ambulance Service University NHS Foundation Trust. As a Controller Planner, you will play a vital role in planning and coordinating patient journeys to and from hospital appointments, discharges, and transfers between hospitals.Main...
Non-Emergency Patient Transport Services Operations Coordinator
2 months ago
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible work environment for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part in ensuring our organization meets the differing needs of our communities, ultimately enabling us to provide high-quality patient care. We acknowledge that a workforce that reflects the communities we serve provides better patient outcomes, and we are therefore looking for self-motivated, enthusiastic individuals from all backgrounds who care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this, we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email to discuss any support you may need during the recruitment process.
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
Main ResponsibilitiesAn exciting opportunity has become available with West Midlands Ambulance Service University NHS Foundation Trust for a Transport Services Planner to join our Non-Emergency Patient Transport Services team in Warrington.
As a Transport Services Planner, you will be responsible for planning and coordinating patients' journeys to and from their hospital appointments, as well as discharges and transfers between hospitals. Good communication skills, team working, and analytical thinking are key for this role, as you will be liaising with operational crews and hospital staff on a daily basis to ensure patients are collected in a timely manner and any issues are resolved promptly.
This role can be challenging at times, but gives an enormous sense of achievement when, at the end of your shift, all the patients have been seen, treated, and moved.
About the RoleThis is a full-time position, with training provided on a full-time basis. You will be responsible for:
- Operating communications and information systems to receive and make calls to/from patients, commissioners, healthcare professionals, and WMAS operational staff, taking patient demographics and a full presenting history.
- Inputting details of bookings by telephone/fax/electronically from customer units/staff and transport enquiries from Healthcare Professionals and the general public applicable to the Trust Contracts.
- Ensuring the effective deployment of resources to meet contractual requirements, co-ordinating the work of others as required.
- Making outbound calls to other professionals and the general public, adhering to working practices and protocols.
- Supporting the achievement of agreed National and Trust standards of service.
- Coordinating patient movement and ensuring a dialogue exists between local Operational Staff and/or Liaison Assistants and the Control Centre to maximize the effective use of available resources.
- Reporting to first-line management on the performance of operational staff in the delivery of the Service.
- Allocating and re-assigning journeys to operational staff working for the Non-Emergency Service using a high-level of organizational skill.
- Receiving and processing sickness and fitness notifications from all Operational and Control staff.
- Handling calls from Drivers regarding their work and shift arrangements.
- Ensuring that those areas of service provision under their control or jurisdiction conform to the WMAS Quality Procedures, Data Protection Act, and Caldicott Guidelines.
- Assisting first-line management in ensuring the effective deployment of operational resources such as Voluntary Car Drivers and all other sub-contractors to support the Trust Non-Emergency Contracts.
- Attending training courses to maintain professional knowledge and keep up to date with changing procedures and protocols.
- Training new Call Takers on the telephone and computer system.
- Identifying and reporting IT-related problems on computer software and workstations.
- Undertaking administration duties when required, including filing, faxing, and photocopying.
We are looking for individuals who possess the following skills and qualifications:
- Minimum 5 GCSEs at Grade A - C, including English or equivalent (must be able to provide evidence, certificates, etc).
- Willingness to undertake required in-house training.
- Willingness to complete the Educare Training Programme within six months of commencing with the Trust.
- 1 year of Customer Care experience.
- Working as part of a team co-ordinating the work of others.
- Previous experience of working in a Control Centre environment or equivalent.
- Experience of pressurised working environment.
- Advance keyboard skills.
- Able to work as a member of a team and on own initiative.
- Concerned for Quality and Customer Care.
- Excellent communication skills (both verbally and in writing), empathetic, tactful, and diplomatic.
- The ability to adapt and communicate effectively with patients/callers who may be abusive, elderly, severely distressed, have language difficulties, or mental illness.
- The ability to remain calm whilst maintaining a courteous, caring, professional attitude when dealing with callers.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering high-quality patient care and have the skills and qualifications we are looking for, please apply for this exciting opportunity.
