Fundraising Events Coordinator

2 weeks ago

Whitechapel, Greater London, United Kingdom Diabetes UK Full time
About the Role

We are seeking a highly motivated and organised Fundraising Events Coordinator to join our Community & Events Team. The successful candidate will provide exceptional customer service to participants taking on fundraising events for Diabetes UK.

The Fundraising Events Coordinator will work closely with the Fundraising Events Managers to deliver incredible experiences for our event participants. This includes providing professional, timely, and engaging support through various channels, enhancing supporter stewardship, and maximising income generation.

The ideal candidate will have excellent customer service skills, be quick to learn, highly organised, and a proactive problem solver. They will have worked in a customer service-focused administrative role, preferably in the charity sector, and have strong abilities in managing competing deadlines and organising their time effectively to prioritise workload.

Main Responsibilities

  • Provide exceptional customer service to participants taking on fundraising events for Diabetes UK.
  • Work closely with the Fundraising Events Managers to deliver incredible experiences for our event participants.
  • Provide professional, timely, and engaging support through various channels, enhancing supporter stewardship, and maximising income generation.
  • Build and manage relationships with existing and new supporters.
  • Support the Event Manager with the development and delivery of events from setting up registration forms to post-event thanking.
  • Work collaboratively across the organisation to deliver events that help us achieve our mission.

What We Offer

  • A generous annual leave package starting at 25 days plus bank holidays (pro-rata for part-time).
  • A Cash Healthcare Plan, giving you up to £1,600 towards a range of out-of-pocket health expenses.
  • Early finish Friday and flexible working as part of our approach to activity-based working.
  • 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time).
  • Discounts on gym membership.
  • Employee assistance programme to give you support on any issues that come up in life.
  • Annual season ticket loan (on completion of your probation period and if contract is permanent or longer than 12 months).
  • Very active social scene including sport teams, gardening, and other activities.
  • Generous pension provision, life assurance, and income protection insurance.
  • Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months).

About Us

Diabetes UK is a leading charity dedicated to creating a world where diabetes can do no harm. We are committed to delivering incredible experiences for our event participants and maximising income generation through our fundraising events.

This is an exciting time to join us as we focus on our commitment to create a world where diabetes can do no harm.

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