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Deputy Hotel Operations Manager

4 weeks ago


Hitchin, Hertfordshire, United Kingdom whitbread Full time

We are seeking a skilled Deputy Hotel Manager to lead our Premier Inn team in delivering exceptional guest experiences and driving business results.

Key Responsibilities:

  • Manage the day-to-day operations of the hotel, empowering and developing our team members to achieve their best.
  • Drive commercial best practices, maximize revenue opportunities, and work with the Hotel Manager to manage controllable costs and labor control.
  • Oversee all business areas with attention to detail, ensuring brand standards are consistently delivered and utilizing guest feedback to increase performance against KPIs.
  • Support the Hotel Manager in delivering the site business plan, enabling the bigger picture.
  • Demonstrate knowledge of health and safety compliance and manage all audit processes to a high standard.
  • Be agile in your thinking and effectively manage your time to meet business needs.

What You'll Get:

  • Full induction and training.
  • Excellent access to training and development programs.
  • Autonomy over the running of the hotel.
  • The top tools and systems to achieve your KPIs.
  • 25% off in Whitbread Restaurants and up to 50% off Premier Inn hotels.
  • 33 days annual leave.
  • High street and retail discounts, including phone packages, cinema tickets, and Gym membership.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organization that values diversity and welcomes your application whatever your background or situation.