Senior Support Agent

2 days ago


Manchester, United Kingdom The Portfolio Group Full time

Our Client Experience Team is looking for a highly motivated and detail-focused Senior Receptionist to join their team. As the first point of contact for incoming telephone calls and emails, you will play a critical role in delivering world-class service to our members. Your responsibilities will include answering incoming calls, evaluating requests, and allocating tasks accordingly. You will also be responsible for managing inboxes, logging service issues, and stamping, sorting, and allocating incoming post. In addition, you will be expected to scan documents, order flowers and hampers, and update additional callers lists within protocols. We offer a range of benefits, including 25 days' holiday, plus bank holidays, a day off on your birthday, and a cash plan for you (and your children, if any). Estimated salary: £23,000 - £28,000 per annum, dependent on location and experience.


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