Duty Manager

2 weeks ago


Grantham, Lincolnshire, United Kingdom LeisureSK Limited Full time

We are seeking a highly motivated and experienced Duty Manager to lead our team in the day-to-day management of our leisure facilities. As a key member of our operations team, you will be responsible for ensuring our venues are safe, clean, and welcoming for all customers.

The ideal candidate will have excellent communication skills, the ability to coach and lead our team in a positive work environment, while maintaining a successful operation. You will be responsible for ensuring that all team members are aware of their responsibilities and are working towards achieving our business objectives.

Key responsibilities of the Duty Manager include:

  • Ensuring the facility is appropriately staffed to provide service excellence for customers in accordance with the daily programme.
  • Coordinating the timely setting up and setting down of equipment to ensure activities run smoothly and customers are not inconvenienced.
  • Circulating regularly amongst customers and team members to gain a better understanding of their needs and provide feedback and dialogue.
  • Ensuring lines of communication are fully used to maintain a high standard of operation and relieve pressure on the team during busy periods.
  • Organising team member rotas and cover to ensure staffing levels match programme requirements and budgetary allowances.
  • Monitoring the cleaning programme daily to ensure it is in accordance with the cleaning specification and that facilities are maintained to the highest standards of cleanliness.
  • Ensuring all team members are aware of their responsibility under the Health and Safety at Work Act and that health and safety procedures are fully met on site.

We are looking for a candidate who is customer-focused, a role model for all team members, and has a passion for delivering excellent customer service. If you have a strong track record of leading teams and driving business results, we would love to hear from you.


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