Global Advertising Operations Manager

2 weeks ago


London, Greater London, United Kingdom Netflix Full time
Job Description:
We are seeking a highly experienced Commercial Data Officer to lead our EMEA and APAC Ad Operations teams. As a key member of our Commercial team, you will be responsible for designing best-in-class post-sales workflows that are both locally relevant and globally impactful.

In this role, you will:
1. Lead the EMEA and APAC Ad Operations teams in campaign activation, troubleshooting, and revenue maximization
2. Partner with Product and Business operations teams to iterate on scaled workflows, navigating between efficient vendor support and future state of automation
3. Collaborate with Account Management and Marketplace teams to ensure on-time activation and efficient engagement model
4. Develop metrics and measure performance against business requirements, aligning improvement projects to bridge operational shortfalls and identify future improvement opportunities
5. Define external vendor's support strategy and diversity to ensure proper day-to-day support, load balancing, and business continuity
6. Monitor Global delivery performance for the business inclusive of risk reporting and PMP/PG/Direct partner-spend to prioritize activation, escalation, and troubleshooting
7. Capture future Ad Operations business needs as the business scales and translate to a future state of support (delegate, automate, eliminate)
8. Ensure consistency and alignment across all regional Ad Operations teams, leveraging a follow-the-sun model
9. Oversee final feature and acceptance testing of new Ad Server features and capabilities that will be leveraged by the Ad Operations team to support the business
10. Drive continuous improvement on SLAs for campaign activation and optimization to exceed client and partner expectations

The ideal candidate has:
• 8+ years of Ad Operations, and/or Ad Tech experience with applied project management methodologies and certifications
• 5+ years of managerial experience, experience with global markets a plus
• Deep comprehension of Commercial Ad Platforms (GAM/FreeWheel, Xandr, Nielsen, DV, IAS, Salesforce)
• Experience working in proprietary Ad Technology is preferred
• Strong familiarity with Direct IO, Programmatic, and Live Advertising
• Strengths building cross-functional relationships, developing insights, managing projects, and articulating success
• Mastered simplifying complexity, managing large sets of inputs, and prioritizing with precision
• A data-driven approach to problem-solving and analysis; managing accountability for deliverables
• Driven partnerships with Product and Business operations teams for tooling and workflow implementation
• Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed
• Excellent verbal and written communication skills and exceptional attention to detail
• Fluency in Spanish, additional languages are a plus (French, Spanish, Italian, German, Korean, Japanese)
• Experience in international environments

Salary: $120,000 - $180,000 per year depending on location and experience.

Benefits include comprehensive health insurance, generous paid time off, and a competitive salary.

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