Retail Beauty Consultant

2 weeks ago


Belfast, United Kingdom Estée Lauder Companies Full time
Deliver Exceptional Customer Experiences in European Travel Retail

We are seeking a skilled and enthusiastic Retail Beauty Consultant to join our team in European travel retail locations.

The ideal candidate will be responsible for providing an exceptional customer experience, driving sales growth, and maintaining high standards of service across various luxury beauty brands.

Key Responsibilities:

  • Develop strong product knowledge and communicate this effectively to customers to meet their needs.
  • Provide best-in-class service and experience across brands, engaging with customers and fulfilling their shopping needs.

Sales and Service Performance:

  • Achieve required retail sales targets set by the company.
  • Present oneself within the standard of personal grooming guidelines as specified by the company.
  • Link sell within and between brands to grow Items Per Transaction and Average Basket Value.
  • Keep up-to-date with competitor activities and missed opportunities.
  • Utilize the education team strategy to ensure up-to-date product knowledge and skill sets.
  • Deliver excellence in execution of service by continually improving service levels and creating a zero consumer complaints mindset.
  • Report daily and weekly sales to the team leader as required.

Team Collaboration:

  • Develop strong working relationships with the team, colleagues, managers, and retailers.
  • Help colleagues and team efficiency by being flexible and taking on tasks as required.
  • Communicate information to the team leader.
  • Attend and participate in training meetings and online learning modules.

Maintaining High Standards:

  • Clean counters, tester stands, and displays regularly to maintain hygiene guidelines.
  • Merchandise back fixtures and display counters as directed.

Qualifications and Requirements:

  • Previous retail industry/guest services experience is desirable.
  • All applicants must demonstrate excitement for and ability to provide inspirational, authentic, and personalized customer service.
  • Sales and goal-oriented. Must have the ability to maintain level of sales performance as determined by company goals.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Flexibility regarding working for different brands, including multiple brands at one time.

About Us:

We are Estee Lauder Companies, an equal opportunities employer, committed to diversity and inclusivity. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



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