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Night Porter
2 months ago
Philema Hospitality Management Enterprise is seeking a Night Porter to join our team at our 5-star, 16th century manor house hotel. As a Night Porter, you will be responsible for ensuring the highest level of hospitality and service to our guests during their stay.
Key Responsibilities:- Guest Services: Provide a warm welcome to all guests, ensuring they receive the utmost care and attention during their stay.
- Complaint Resolution: Minimize and handle complaints professionally, in accordance with hotel policy.
- Hotel Policies: Follow all hotel policies as outlined in your training manual.
- Front Desk Operations: Answer telephones, check-in and check-out of hotel guests, and deal with guest queries.
- Cleaning and Maintenance: Clean public areas, set up or clear down from events and conferences, and ensure the safety and security of the building and guests throughout the night.
- Food and Beverage Service: Serve food and drink to the highest standard to our guests when required.
- Support Functions: Support the Food and Beverage department in aspects of their roles, and support the Reception by preparing aspects of departure during the night.
- Financial Transactions: Maintain exemplary billing systems and obtain all payments from customers in accordance with company policy, and accurately account and process all reception sales.
- Communication and Teamwork: Ensure good working relationships with all other departments and communicate information throughout the hotel.
- Health and Safety: Understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.
- Additional Duties: Perform all other duties as required.