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Front of House Team Lead

2 months ago

Reigate, Surrey, United Kingdom Loungers Full time
Join Our Team as a Front of House Supervisor

Loungers is a unique and exciting place to work, and we're looking for a talented Front of House Supervisor to join our team. As a Supervisor, you'll play a key role in maintaining the high standards of our lounges, ensuring that every customer has an exceptional experience.

Key Responsibilities:
  • Support the management team in maintaining the highest standards of customer service and lounge operations
  • Lead by example, setting the pace for the team and ensuring that every shift runs smoothly
  • Monitor and report on key performance indicators (KPIs) to inform business decisions
  • Recruit, train, and develop a high-performing team
  • Manage inventory, supplies, and equipment to ensure efficient operations
What We Offer:
  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives (like jetting off on an all-expenses-paid trip with one of our suppliers)
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licensed Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business
What We're Looking For:
  • Experience as a Supervisor, Team Leader, or an epic front of house team member ready to take their first step into management
  • Background in restaurants, bars, cafes, or coffee shops
  • Natural talent and passion for hospitality
  • Extremely driven and relentless at overcoming challenges or obstacles
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs
  • Good communication skills with the ability to build rapport and trust
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS

If you're passionate about delivering exceptional customer experiences and have a talent for leading high-performing teams, we'd love to hear from you. Follow us on LinkedIn or TikTok to learn more about our company culture and values.