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Extra Care Scheme Manager

2 months ago

Enfield Town, Greater London, United Kingdom Brackenberry Full time

Job Title: Extra Care Scheme Manager

Job Summary:

We are seeking an experienced and skilled Extra Care Scheme Manager to join our team at Brackenberry Ltd. As an Extra Care Scheme Manager, you will be responsible for maintaining a clear understanding of the objectives, direction, and development of the Extra Care service area to meet changing needs, with particular emphasis on customer relations, tenant satisfaction, and continuous service improvement.

Key Responsibilities:

  • Maintain a clear understanding of the objectives, direction, and development of the Extra Care service area to meet changing needs.
  • Contribute towards the development of a culture within the service which is customer-focused, committed to ensuring value for money, and to provide a high standard of customer service, health, and safety, and the Council's core values.
  • Provide tenancy management services, supporting residents to comply with their tenancy, ensure support plans are met, consult with residents, the care provider, elected members, and senior officers with regards to support tenancy sustainment and housing management issues.
  • Carry out risk assessments, complete emergency plans, and manage support plans.
  • Ensure that all resident, public, and member enquiries and complaints received are responded to and matters resolved end-to-end; escalate as appropriate.

Requirements:

  • Ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role.
  • Knowledge of housing law and understanding of the issues involved in managing extra care supported housing or housing for the elderly.
  • Experience of delivering customer-facing tenancy management and complex casework management.

What We Offer:

  • A competitive rate of pay.
  • The opportunity to work with a reputable company, Brackenberry Ltd.
  • A supportive and collaborative work environment.

How to Apply:

Please submit your CV for immediate consideration. We will interpret your application as permission to submit your CV to this role, unless you advise us to the contrary.