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Television Licence Enforcement Officer
2 months ago
About the Role:
We are seeking a skilled and motivated individual to join our team as a Television Licence Field Officer. As a key member of our team, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered, listening to customer reasoning for not having a licence, and making informed decisions on next steps.
Key Responsibilities:
- Conduct door-to-door visits to properties where no TV licence is registered.
- Listen to customer reasoning for not having a licence and make informed decisions on next steps.
- Accurately record visit details and complete daily timesheets via the handheld device.
- Explain and sell the benefits of all licence payment schemes.
- Take and accurately record payment details.
- Attend court when required to give evidence in prosecution cases.
- Carry out work and attend meetings as directed by the Visiting Manager.
- Take records of interview under caution.
What You'll Need:
- A full UK driving licence with at least a year of driving experience.
- Physical mobility to visit multiple locations on a daily basis.
- Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
What's in it for You:
An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
- Competitive salary of £30,000 pa.
- Company car with personal use or a £3700 annual car allowance paid monthly.
- 23 days' holiday (rising to 28) with the opportunity to buy extra leave.
- A paid day out of the office to volunteer for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, and more.
Training and Support:
You'll receive four weeks of virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Our on-going support is what makes us stand out from the rest, with both a management and coaching team that will help you grow and exceed your own expectations and progress your career.
What We're Looking For:
We're an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format, or if you'd like to discuss other changes or support you might need, please email Iqbal at or call and we'll get back to you.
