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Shift Manager

2 months ago

Barrhead, East Renfrewshire, United Kingdom Glenshire Group Full time
Pizza Hut Shift Manager Opportunity

Glenshire Group is a dynamic Scottish family-owned conglomerate based in Fife, with a diverse portfolio of businesses spanning multiple sectors. We are currently recruiting a Shift Manager to join our Pizza Hut team at Glenshire Group.

Key Responsibilities:

  • Identify and resolve workstation bottlenecks to ensure seamless customer service.
  • Oversee the preparation of all workstations for peak periods, ensuring high-quality products are served to customers.
  • Follow all restaurant safety procedures and coach team members on best practices.
  • Actively seek information on restaurant financial and customer measures to drive sales growth.
  • Lead by example, providing ongoing coaching and training to team members.

Culture and Leadership:

  • Champion Yum's culture and values, fostering a positive work environment.
  • Prioritize customer needs, demonstrating positive energy and resolving issues promptly.
  • Make decisions that benefit customers, coaching team members on effective resolution techniques.
  • Emphasize a culture of recognition, promoting a positive relationship with team members and customers.

Requirements:

  • Food retail or service industry experience preferred.
  • Ability to exceed customer satisfaction expectations.
  • Strong communication and interpersonal skills.