National Lift Manager
2 weeks ago
Job Purpose:
The National Lift Manager position is crucial to the management and delivery of lift engineering works across the estate. This role will require you to manage, influence and build strong working relationships with the customer, internal teams and approved contractors. With your in-depth technical knowledge, you will audit and challenge contractor decision making as and when required to ensure service delivery is maintained. You will be required to undertake critical audit checks which must be documented in line with best practice and company guidelines of sites and compliance paperwork along with any other regulatory requirements to ensure all required standards are adhered to.
Key Responsibilities:
- Represent the company in a professional manner at all times and develop excellent working relationships with key stakeholders including Site and Maintenance Technicians as well as the customer's employees and management teams.
- Deliver effective management of all approved contractors ensuring effective two-way communication at all times.
- Deal promptly with all Help Desk calls and ensure that any issues are resolved effectively, escalating where necessary to the appropriate management level.
- Compliance in this role is critical with all City policies and procedures including but not limited to Health & Safety, Recruitment & Selection and any other relevant prevailing legislation.
- You will be required to assist in the planning and delivery of training and technical knowledge requirements as directed to Technicians.
Requirements:
- NVQ Level 3 in Lift Engineering or equivalent
- Minimum of 5 years' experience in Lift engineering
- A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable.
- Previous experience of effectively dealing with client and contractors.
- Strong PC literacy, with experience in extracting, collating and presenting performance data along with a good understanding of the CAFM systems.
- Excellent planning, organising, prioritisation and project management skills.
- Strong results focus, takes accountability for own performance and that of the team.
- Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed.
Candidates must be prepared to travel on a national basis and be able to stay away from home on occasions.
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