Business Process Manager

1 day ago

London, Greater London, United Kingdom Williams Lea Full time
Job Title: Business Process Manager

About the Role:
This is a challenging opportunity to join our team as a Business Process Manager, responsible for delivering exceptional service and ensuring seamless workflow management. As a key point of contact, you will be responsible for managing requests through various channels, including our myPublishing Services Portal, Presentation Services email inbox, docBANK, and walk-in banker requests. You will also be involved in estimating production times, agreeing deadlines, and overall Symphony and workflow management.

Responsibilities:
* Manage submission of work from clients, ensuring all relevant information is captured and submitted for each request.
* Advise/consult clients on best practice for mark-up submission.
* Act as a key client point of contact.
* Estimate production times through thorough pre-flight, agree deadlines, and ensure that all instructions are clear and documented in the work ticket.
* Clarify any job-related queries before delivery to the operational team.
* Proactively manage all deadlines for London and India, offering clients solutions to problems.
* Maintain a productive working atmosphere, promoting teamwork, service excellence, and commitment to daily production and contractual targets.

Requirements:
* A very good understanding of customer service with excellent client focus.
* Extensive knowledge of Word, Excel, and PowerPoint 2007. A theoretical knowledge of graphics production would be an advantage.
* Ability to estimate DTP and minor Graphics requests.
* Ability to work under pressure to tight deadlines.
* Strong service mentality, commitment to service excellence is essential.
* Empathetic to client pressures and understanding of industry demands.
* Effective communication skills, both verbal and written.
* Strong organisational skills.
* Adaptable, flexible attitude.
* Ability to work as a team, supporting colleagues in London and overseas.

Benefits:
We offer a competitive salary of £43,700 per annum, plus benefits such as private medical insurance, life insurance/life assurance, company pension, corporate eye care, personal accident, and company sick pay. Additional benefits include dental insurance, gym membership, charity donations, employee offers, retail vouchers, and season ticket loan at a discounted rate on a salary sacrifice basis.

About Us:
Williams Lea is a leading global provider of skilled business-critical support services to financial, legal, and professional services firms. We value the differences that a diverse workforce brings to the organisation and strive to create an inclusive environment where everyone can thrive.

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