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Control Centre Logistics Coordinator

2 months ago

Hassocks, West Sussex, United Kingdom WESTBOURNE MOTORS Full time
About the Role:

We are seeking a skilled Control Centre Logistics Planner to join our team at Westbourne Motors. As a key member of our control centre, you will play a vital role in ensuring the smooth operation of our roadside assistance services.

Key Responsibilities:

Recognise and respond to changing customer demands, providing solutions to complex problems in a timely and effective manner.

Utilise excellent planning and memory skills to prioritise and organise tasks, ensuring seamless communication with customers and roadside staff.

Accept details of new breakdowns, select the best resource to send, and maintain contact with stranded motorists throughout the breakdown process.

Update computer records in detail, provide quotes for repair work, and take payments, providing a vital link between our customers, roadside staff, and the control centre.

About Us:

Westbourne Motors is a well-established and successful family-owned business, specialising in vehicle recovery, roadside repairs, and mobile services. We pride ourselves on delivering exceptional customer service and achieving this with great people and the latest equipment.

What We Offer:

A competitive salary with opportunities for overtime

Company pension scheme

Generous holiday allowance

Company uniform

Recommend a friend scheme

Training provided

Loyalty service scheme

Requirements:

Excellent communication skills, with the ability to listen actively and respond empathetically to customers and roadside colleagues.

Problem-solving abilities, with the ability to think quickly and provide solutions under pressure.

Customer service commitment, with the ability to remain calm and professional during challenging interactions.

High attention to detail, with the ability to accurately record information and follow procedures and protocols.

Strong computer skills and flexibility to adapt to changing priorities and work in a team environment to achieve best results.

An understanding of the automotive roadside rescue and recovery industry is advantageous, although full training will be given.

Previous call-centre or relevant experience is desirable.