Care Services Director

1 week ago

Buckinghamshire, United Kingdom HIGHTOWN HOUSING ASSOCIATION Full time

Are you looking for a rewarding managerial role in a dynamic housing association?

We have an exciting opportunity for a Housing Support Operations Lead to join our team in Buckinghamshire.

This is a part-time position, 22.5 hours per week - £25,554 per annum - with flexible working hours over 3, 4 or 5 days a week.

About Us

Hightown Housing Association is a leading provider of housing and care services, committed to making a positive impact in the lives of our residents and staff.

We manage nearly 9,000 homes in districts like Dacorum, St Albans, and Watford, employing over 1,000 staff members who share our vision of creating thriving, inclusive communities.

The Role

As a Housing Support Operations Lead, you will play a vital role in our middle management team, overseeing the day-to-day operations of services in High Wycombe.

You will be responsible for ensuring our services remain flexible, responsive, and aligned with the evolving needs of the people we support.

Your primary objective will be to ensure the people we support have a good quality of life.

Key Responsibilities

  • Ensure compliance with the Care Act 2014 and relevant regulatory frameworks.
  • Maintain adherence to National Standards for semi-independent provision.

Support Services

  • Deliver high-quality, person-centred care and support services.
  • Champion positive risk-taking cultures and promote independence.
  • Facilitate effective communication with people we support and stakeholders.

Service Development

  • Drive the development of new services and transformation initiatives.
  • Foster key relationships with commissioners and regulatory bodies.

Staff Matters

  • Lead recruitment, induction, and development of staff members.
  • Promote a culture of learning, reflection, and continuous improvement.

Management

  • Develop annual plans and uphold organizational policies and procedures.
  • Conduct audits and implement quality improvement measures.
  • Ensure compliance with contractual and regulatory requirements.

Leadership

  • Excellent leadership and change management skills.
  • Exceptional communication and interpersonal skills.
  • Ability to inspire, motivate, and develop a team.
  • Strong problem-solving and decision-making abilities.
  • High level of organisational and time management skills.

Premises

  • Oversee maintenance, health, and safety concerns.
  • Manage service finances and procurement processes.

Records, Reports, and Administration

  • Maintain accurate records and produce clear reports.
  • Ensure compliance with organizational key performance indicators.

Special Conditions of Service

  • Flexibility in working hours, including evenings, bank holidays, and weekends if required.
  • Participation in an on-call rota.

Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

  • Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
  • £25,554 per annum for a 22.5 hour a week contract
  • Regular support from your line manager and colleagues
  • Annual bonus based on satisfactory performance
  • Monthly attendance bonus on top of your basic salary
  • Annual salary and cost of living review
  • Commitment to health and wellbeing with the Five Ways to Wellbeing
  • Ongoing professional development and support to deliver outstanding support
  • Workplace pension scheme and life assurance of three times your annual salary
  • Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
  • Friendly and supportive team environment
  • Employee assistance helpline
  • Mileage paid for car usage
  • Fully paid DBS

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