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Team Leader
2 months ago
Job Summary
We are seeking a highly motivated and experienced Team Leader to join our team at Reed Talent Solutions. As a Team Leader, you will be responsible for managing a team of contact centre advisors and providing guidance and support to ensure excellent customer service.
Key Responsibilities
- Lead and motivate a team of contact centre advisors to deliver outstanding customer service
- Coach and develop team members to improve their skills and performance
- Manage and resolve customer complaints in a professional and timely manner
- Collaborate with other teams to achieve business objectives
- Monitor and report on team performance and provide recommendations for improvement
Requirements
- Proven experience in a team leadership or management role
- Excellent communication and interpersonal skills
- Ability to motivate and inspire team members
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
What We Offer
- A competitive salary of £31,000 - £35,000 dependent on experience
- A permanent contract with a 37.5 hour per week schedule
- The opportunity to work with a globally recognised brand
