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Gloucester Customer Experience Lead

3 weeks ago

Gloucester, Gloucestershire, United Kingdom Travis Talent Ltd Full time

About the Role: We are recruiting a Customer Service Manager to join our team in Gloucester. As a key member of our team, you will be responsible for providing leadership and direction to our customer service team, ensuring that they deliver exceptional service to our clients.

Key Responsibilities:

  • Lead a team of customer service representatives
  • Develop and implement strategies to improve customer satisfaction
  • Work closely with our client's management team to understand their needs
  • Motivate and inspire your team to deliver exceptional customer service

Requirements: To be successful in this role, you will need to have a background in managing service teams, excellent communication skills, and the ability to work under pressure. You should also have a passion for delivering exceptional customer service and be able to motivate and inspire your team to do the same.

What We Offer: In addition to a competitive salary, we offer a range of benefits, including a comprehensive training program, opportunities for career development, and a supportive and collaborative work environment.