Customer Service Ambassador

2 weeks ago


Skegness, Lincolnshire, United Kingdom HSBC Global Services Limited Full time

About this role

We are seeking a highly skilled Customer Service Representative to join our team at HSBC Global Services Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their queries, and resolving any issues they may have.

Key responsibilities

  • Customer Service: Provide timely and effective customer service, answering customer inquiries, and resolving customer complaints in a professional and courteous manner.
  • Transaction Processing: Process a wide range of transactions, including deposits, withdrawals, and transfers, while maintaining a high degree of accuracy.
  • Product Knowledge: Educate customers on HSBC's products and services, including our digital banking platforms and self-service devices.
  • Teamwork: Collaborate with the branch team to provide a seamless customer experience and improve workflows and processes to make banking with HSBC easier for our customers.

Requirements

  • Excellent Communication Skills: Demonstrate excellent communication skills, enabling you to engage in effective conversations, build strong connections, and show empathy to our customers.
  • Problem-Solving Skills: Be able to take ownership of customer enquiries through to resolution, delivering a customer experience that exceeds expectations.
  • Resilience: Be resilient to a continuously changing environment and adapt to new processes and procedures.

What we offer

As a Customer Service Representative at HSBC Global Services Limited, you will receive:

  • A minimum starting salary of £23,205 based on 35 hours per week, plus an annual discretionary performance bonus.
  • Over six weeks' holiday, including bank and public holidays, with the option to buy more.
  • Perks at Work Benefit, providing access to 30,000+ national and local employee discounts.
  • A market-leading employer Pension contribution.
  • BUPA Healthcare.
  • Life Assurance, equivalent to four times your annual salary.
  • Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover, and more.
  • Sharesave schemes, a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

HSBC is committed to creating diverse and inclusive workplaces, where everyone has the opportunity to thrive. We are Disability Confident Leaders and are proud to offer an interview to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role. If you require accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk at hsbc.recruitment@hsbc.com or +44 207 832 8500.



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