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Senior Claims Specialist
2 months ago
We are seeking a highly skilled Technical Leader to join our Claims Management function on a permanent basis. This role is a key strategic position in the team, responsible for investigating, negotiating, reserving, and settling claims.
Key Responsibilities:- Accountable for the technical performance of the team, ensuring an exemplary standard of customer service and team technical competence.
- Responsible for team and self in achieving technical KPIs and designated technical audit standards.
- Accountable for the technical development of staff and collaboration with the Operational Team Leader for career development.
- Contribute to successfully managing claims on behalf of Trusts or GPs and NHS England, conducting investigations, quantification, and negotiation of claims to conclusion.
- Relevant qualifications in insurance, legal, clinical, or medical claims.
- Extensive experience in handling complex personal injury/clinical negligence claims to a successful conclusion and managing a complex caseload while achieving set targets.
- Able to explain complex issues to others and overcome barriers to understanding.
- Expert knowledge of personal injury and clinical negligence claims, including current law and clinical practice.
- Demonstrable evidence of planning and organizing complex activities and service improvement strategies.
- Experience in planning, designing, and delivering training interventions to share expert knowledge.
- Understanding of NHS Resolution business and strategic objectives and philosophy, as well as PEER values.
- Excellent communication skills, including composing complex correspondence and legal documentation.
NHS Resolution is a not-for-profit organization working for healthcare providers to resolve claims fairly and share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and opportunities for personal development.
We operate several indemnity schemes on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
Our claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. We work in an interesting and dynamic climate, contributing to a continually improving claims service.
What We Offer:- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and innovative work environment.
- Commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Flexible working arrangements to support work-life balance.
We are committed to supporting our colleagues' wellbeing and promoting a healthy work-life balance. We believe that the skills and experience you bring to NHS Resolution are invaluable, and we want you to have the opportunity to develop your abilities and pioneer and develop in areas that you are passionate about.
