Customer Resolution Specialist

2 days ago


High Wycombe, Buckinghamshire, United Kingdom Platform Recruitment Full time
Key Responsibilities
  • Customer Support: Respond to customer inquiries, provide product information, and resolve basic issues.
  • Issue Resolution: Analyze and resolve complex technical issues, working closely with cross-functional teams.
  • Escalation and Documentation: Escalate critical issues to senior teams, maintaining accurate records of customer interactions.
  • Customer Satisfaction: Measure and improve customer satisfaction through regular feedback and coaching.
  • Collaboration and Testing: Work collaboratively with internal teams to identify and resolve issues, testing products and services to ensure quality.


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