Store Operations Manager

2 weeks ago


Kingston upon Thames, Greater London, United Kingdom Big Yellow Self Storage Full time

Drive Sales Growth and Excellence

We are seeking a motivated and results-driven Store Manager to lead our team in Kingston. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and developing your team.

Your Key Responsibilities

  • Plan and prioritise the work of your team to achieve business objectives
  • Provide regular coaching and support to your team members to help them develop professionally and personally
  • Maintain high levels of customer service and ensure that all customers receive a warm and welcoming experience
  • Maximise store profitability by exceeding sales targets and implementing commercial initiatives
  • Manage store compliance, administration, and maintenance to ensure standards are met
  • Take full accountability for store performance and team wellbeing

Competitive Salary and Benefits Package

  • A competitive salary of approximately £39,000 per annum, with opportunities for quarterly bonuses averaging 10-12% (up to a maximum of 25%)
  • Additional day off for your birthday
  • Holiday entitlement increasing with service
  • Training and support to help you develop a great career
  • Great pension and sharesave scheme
  • Social events throughout the year
  • FAMILY-FRIENDLY POLICIES INCLUDING ENHANCED MATERNITY, PATERNITY AND ADOPTION PACKAGES
  • Free on-site parking
  • Cycle to work scheme and gym discounts
  • Vouchers for life events
  • A DAY OFF TO VOLUNTEER FOR ONE OF OUR CHARITY PARTNERS

About Us

We believe in building a diverse, inclusive, and authentic workplace where everyone can thrive. We welcome applications from people from all walks of life, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical or mental disability, or offending background.



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