Guest Relations Manager

1 month ago


Farringdon, United Kingdom Park Plaza Westminster Bridge Full time
Guest Relations Manager

Park Plaza Westminster Bridge is seeking a highly skilled Guest Relations Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel.

Key Responsibilities:

  • Lead the Guest Relations team to deliver exceptional service and exceed guest expectations
  • Liaise with Front of House teams to ensure seamless communication and collaboration
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Manage and maintain relationships with VIP guests and regular visitors
  • Ensure that all guest issues are resolved promptly and efficiently

What We Offer:

  • A competitive salary and benefits package
  • Heavily discounted hotel rates and F&B discounts
  • Two wellness days per year and 30 days of holiday per year
  • Access to 40% of your pay before payday through Wagestream
  • A recommend a friend scheme and Vitality at work scheme
  • Ride to Work scheme and free cycling lessons
  • Benefit Hub with discounted prices at hundreds of stores and attractions
  • Free dry cleaning for work uniform and annual staff parties
  • Company pension plan and award-winning training

Requirements:

  • Previous experience as a Guest Relations Manager or Duty Manager in a hotel
  • Excellent communication and leadership skills
  • Proficient with Microsoft Office and Opera
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care

Park Plaza Westminster Bridge is a renowned hotel that caters to both leisure and business travellers. We offer stylish guest rooms, versatile meeting facilities, and award-winning restaurants and bars. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

About Us:

Park Plaza Westminster Bridge is a leading hotel chain that is committed to providing a unique and memorable experience for our guests. We believe in creating memorable moments and exceeding guest expectations. If you share our values and are passionate about delivering exceptional service, we would love to hear from you.



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