Front Office Team Member

7 days ago


Newport, United Kingdom The Celtic Collection Full time

Overview

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We are seeking an exceptional Front Office Agent to join our esteemed Front Office Team at The Celtic Collection. As a key member of our team, you will be responsible for delivering a truly memorable first impression to our guests.

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About the Role

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In this role, you will be required to welcome and process guest arrivals and departures using our hotel systems, ensuring seamless check-in and check-out experiences.

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Your Key Responsibilities

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  • Welcome and greet guests, providing exceptional levels of service and ensuring a positive experience;">
  • Process guest arrivals and departures, including handling room assignments, keys, and other guest requests;">
  • Utilize hotel systems to manage guest information and ensure accurate billing and payment processing;">
  • Maintain a high level of knowledge about The Celtic Collection and its services, making informed recommendations to guests as needed;">
  • Work collaboratively with colleagues to provide outstanding customer service and maintain a welcoming atmosphere in the Front Office area.">
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What We Offer

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As a valued member of our team, you can enjoy a range of benefits, including:

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  • A competitive salary of £11.45 per hour, plus excellent benefits;">
  • Ongoing training and development opportunities to enhance your skills and knowledge;">
  • A positive and supportive work environment that encourages teamwork and collaboration;">
  • The opportunity to work with a prestigious portfolio of unique hotels and event venues, developing your expertise and advancing your career.">
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About Us

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The Celtic Collection is a renowned portfolio of luxury hotels and event venues, offering exceptional experiences for guests from around the world. Our flagship resort, the Celtic Manor Resort, has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards.

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We are proud to offer a range of services and amenities, including championship golf courses, luxury spas, exceptional conference facilities, and team-building activities such as archery, adventure golf, laser clays, and treetop ropes courses.

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With multiple locations across Wales, including Cardiff and Newport, we offer exciting opportunities for career advancement and professional growth.



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