Hardware and Software Support Expert

1 day ago


Stevenage, Hertfordshire, United Kingdom CK Group- Science, Clinical and Technical Full time

CK Group, a prominent Science, Clinical and Technical recruiter, is seeking a skilled Hardware and Software Support Expert to join their team. The ideal candidate will be based at one of their client sites in Stevenage, working on a full-time basis.

About the Position:

This role is a crucial component of the technical services support team, focused on delivering first-line software, technical & hardware support for automated platforms and bench top liquid handlers, aiming to maximize system reliability.

The expert will collaborate closely with the wider Scientific Services team to support various additional automation platforms when required.

Your key responsibilities will include:

  • Responding promptly to critical equipment breakdowns, minimizing disruptions to scientific activities.
  • Analyzing system performance continuously using error logs, real-time interventions, root-cause analysis, and error trends to prevent recurrences.
  • Providing technical mediation during prolonged equipment issues involving multiple vendors.
  • Contributing to the creation of training materials tailored to automation platforms for engineers and the client's scientific staff.
  • Designing and implementing proactive maintenance plans for critical equipment.
  • Participating in and overseeing equipment support activities.
  • Training scientists on best practices for operating automated equipment, ensuring optimal efficiency.

CK Group offers a competitive salary range of £55,000 - £80,000 per annum, based on experience, plus additional benefits.



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