Asset Technician

At Simpson Booth Limited, we are seeking a highly skilled Asset / Reliability Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our global user base.

• Collaborate with our global team to deliver exceptional IT support across our user base.
• Design and implement user workstations, installing applications and utilities to ensure seamless functionality.
• Investigate, diagnose, and resolve complex issues related to hardware, software, and connected devices.
• Manage 365 user accounts, allocating appropriate licensing and configuring mailboxes to ensure efficient workflow.
• Provide local and remote support to our global user base, ensuring timely resolution of issues.
• Support our mobile telephony estate, ordering and configuring devices, enrolling devices in MDM, and providing end-user guidance.
• Troubleshoot connectivity issues – LAN, WAN, WIFI, etc. – to ensure uninterrupted service.
• Manage service desk tickets efficiently and effectively, adhering to SLAs to maintain high levels of customer satisfaction.
• Familiarity with and adherence to all CRCE/Site QHSE project-related procedures.
• Carry out duties safely and efficiently in line with the Company QHSE policies and report any unsafe conditions or incidents in the workplace.

• Associates Degree/HND in a related discipline.
• Problem-solving skills using logical and systematic approaches.
• Excellent customer service skills.
• Experience of supporting Microsoft Active Directory, Microsoft Office suite, basic PC/notebook hardware support, antivirus technology, and procedures.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.