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Senior Claims Handler

2 months ago


Birmingham, Birmingham, United Kingdom Howden Group Holdings Full time
About the Role

We are seeking a highly skilled and experienced Senior Claims Handler to join our Claims team at Howden Group Holdings. As a Senior Claims Handler, you will be responsible for delivering a high-quality and efficient claims service to our clients.

Key Responsibilities
  • Manage end-to-end claims processes, including investigation, evaluation, negotiation, and settlement of insurance claims.
  • Utilize comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines.
  • Collaborate closely with internal departments and external vendors and stakeholders to ensure timely and efficient resolution of claims.
  • Analyze claims data, identify trends, and develop strategies to mitigate risk and improve overall claims management processes.
  • Provide guidance and mentoring to junior team members to foster a culture of excellence and accountability.
  • Develop and maintain strong relationships with clients, brokers, insurers, and industry partners to enhance customer satisfaction and loyalty.
  • Stay up-to-date with industry trends, regulatory changes, and emerging technologies to drive innovation and make informed decisions.
  • Prepare and present reports and presentations highlighting key performance indicators.
Requirements
  • Strong understanding of commercial insurance policies, coverage types, and claims procedures.
  • Brokerage experience and knowledge of the insurance industry.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Outstanding communication, negotiation, and interpersonal skills.
  • Customer-focused approach and ability to work independently.
  • Ability to adapt to diverse personalities, perspectives, and cultural backgrounds.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our company values diversity and inclusion, and we are committed to creating a positive and supportive work environment.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced claims professional looking for a new challenge, please submit your application.