Tilbury Terminal Leader

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry.

The company has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond.

As the ultimate Charlotte Tilbury ambassador, you will lead and engage your team with the unique Tilbury vision. You will drive momentous team performance through maximum motivation, placing customer experience at the forefront of your leadership style.

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Show entrepreneurial spirit and be a specialist amongst the retail artistry brands, with genuine enthusiasm, commitment, and interest in the Company's performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Extend exceptional customer service beyond the in-store experience, driving the customer database for direct marketing opportunities.
• Implement individual and team development plans and conduct regular reviews that encourage two-way feedback and coaching.
• Create a positive team culture in store through team meetings and a collaborative management style.
• Propose plans and events to unlock commercial success.
• Maintain visual merchandising and cleanliness standards.
• Execute flawless grooming standards and inspire your team.

We offer a structured induction programme - Charlotte's Magic Academy, structured career development, exclusive launches, Tilbury Treats, and many more benefits.