E-Bike Service Technician
1 month ago
As an E-Bike Service Technician at Zoomo, you will be a crucial link between our customers and workshop team. You will split your time between managing the service desk, prioritizing repair appointments, and efficiently handling walk-in customers.
Main Responsibilities- Customer Service: Manage the service desk, triage customer queries, and schedule repairs efficiently to ensure seamless communication and high-quality service delivery.
- Vehicle Maintenance: Efficiently repair and service our fleet of e-bikes, e-mopeds, and e-cargo bikes to meet the highest Zoomo standards, ensuring all vehicles are safe and operational.
- Fault Diagnosis: Accurately diagnose and resolve mechanical and electrical issues using your technical expertise, identifying any damage or faults in returned vehicles.
- Quality Assurance: Conduct thorough inspections on fleet vehicles to identify any damage or faults and implement rectification procedures.
- Workshop Maintenance: Contribute to maintaining a clean and organized workshop environment that meets safety and efficiency standards.
- Sustainability Enthusiasm: Genuine passion for e-bikes and sustainable mobility solutions with a commitment to reducing environmental impact.
- Technical Expertise: Proven experience in bike mechanics, including electric bikes, and transferable skills from automotive or motorcycle mechanics.
- E-Bike Knowledge: In-depth understanding of bike assembly, repair, and e-bike/lithium-ion battery technology.
- Meticulous Approach: High attention to detail to ensure high-quality repairs, adhering to industry standards and company expectations.
- Flexibility: Willingness to work flexible shifts across multiple sites, including weekends.
- Communication Skills: Effective communication in English, with additional languages preferred.
- Certifications: Ideally, a Cytech Level 2 certification or equivalent qualification.
- Competitive Salary: A basic salary range of £27,352 to £29,316 per annum, depending on experience.
- Benefits Package: Global and country-specific benefits packages, reflecting our commitment to supporting employees' well-being and growth.
- Team Outings: Monthly team events and outings that foster collaboration, teamwork, and fun among colleagues.
- Learning Allowance: Annual learning and development allowance to support professional growth and skill development.
- Mental Wellbeing Support: Access to mental wellbeing support resources and initiatives promoting employee mental health and resilience.
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