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Front of House Supervisor

2 months ago

London, Greater London, United Kingdom WatchHouse. Full time
About WatchHouse

WatchHouse is a group of specialty coffee houses located in iconic neighborhoods across London, Bath, and New York. Our mission is to create environments that blend architectural beauty with a strong focus on community, where customers can enjoy high-quality coffee and a welcoming atmosphere.

Job Description

We are seeking a skilled and experienced Front of House Supervisor to join our team at WatchHouse Fitzrovia. As a Front of House Supervisor, you will be responsible for delivering a best-in-class experience to every customer who walks through our doors. You will be the first point of contact for customers and will be responsible for running the floor/counter service in this busy location.

Key Responsibilities
  • Deliver exceptional customer service and ensure that every customer has a positive experience
  • Run the floor/counter service and manage the team to ensure smooth and efficient operations
  • Develop and maintain a deep understanding of our products and services to provide expert recommendations to customers
  • Work collaboratively with the management team to achieve business objectives and improve customer satisfaction
  • Provide on-the-job training and coaching to team members to ensure they have the skills and knowledge needed to succeed
What We Offer
  • A competitive salary and benefits package
  • The opportunity to work in a dynamic and fast-paced environment
  • Professional development and training opportunities to help you grow in your career
  • A fun and supportive team environment
  • Free coffee and tea, as well as discounts on our products and services
Requirements
  • Previous experience in a customer-facing role, preferably in a coffee shop or restaurant environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Availability to work a variety of shifts, including mornings, afternoons, and evenings
What to Expect

As a Front of House Supervisor at WatchHouse, you can expect a dynamic and fast-paced work environment where no two days are the same. You will have the opportunity to work with a talented team of individuals who are passionate about delivering exceptional customer service and creating a welcoming atmosphere for our customers. We offer a competitive salary and benefits package, as well as professional development and training opportunities to help you grow in your career.