TPS Operations Manager

3 weeks ago


Hereford, Herefordshire, United Kingdom TPS Full time
Role Overview

We are seeking an experienced Centre Manager to lead our TPS team in delivering exceptional customer service and achieving business targets. As a key member of our management team, you will be responsible for motivating and developing your team to ensure excellence in customer service and business performance.

Key Responsibilities
  • Lead the TPS team to achieve business plans and objectives, ensuring excellent customer service and sales growth.
  • Develop strategic plans and processes to run a successful TPS Centre, translating overall sales targets into departmental targets.
  • Motivate, recognise, and incentivise the team to achieve challenging but achievable goals.
  • Create Personal Development Plans, monitor progress, and provide developmental or corrective support where required.
Essential Skills
  • Proven ability to lead and motivate a team in a B2B environment, with a passion for providing great customer service and the automotive industry.
  • Excellent communication and relationship-building skills, with experience in devising strategies and implementing plans.
  • Able to provide an exceptional customer service experience and plan strategies to grow and develop a business.
  • Sales-focused and results-oriented, with high IT literacy and proficiency in MS Office.
Estimated Salary Range: £45,000 - £60,000 per annum

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