IT Support Technician Apprentice

2 weeks ago

Luton, Luton, United Kingdom QA Full time
Job Summary

We are seeking a highly motivated and organized IT Support Technician Apprentice to join our team. As a key member of our technical team, you will be responsible for providing first-line support to our clients, troubleshooting hardware and software issues, and assisting with installations and maintenance tasks.

Key Responsibilities
  • Respond to helpdesk requests and provide timely support to clients
  • Take helpdesk calls, log and track calls, and provide accurate information to clients
  • Perform hardware and software repairs in a workshop facility
  • Install hardware and software, and ensure smooth operation of systems
  • Carry out network documentation and reporting, and assist with sourcing spare parts and replacement equipment
  • Assist the technical team with maintenance tasks and installs, and provide support as needed
Requirements
  • Experience of hardware repair and troubleshooting, and knowledge of Microsoft Windows and Microsoft Office products
  • Excellent customer service skills, and ability to work independently in the field
  • Well-organized and self-motivated, with a strong attention to detail
  • Good telephone manner, and ability to communicate effectively with clients
  • Able to work in a fast-paced environment, and adapt to changing priorities
What We Offer
  • A competitive salary of £12,500 per annum
  • A comprehensive training program, including paid training and development opportunities
  • A supportive and collaborative team environment, with opportunities for career growth and progression
  • A range of benefits, including private healthcare, pension, and life assurance
How to Apply

If you are a motivated and organized individual with a passion for IT, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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