IT Service Delivery Manager

4 weeks ago


Corsham, United Kingdom Global Technology Solutions Ltd Full time
Global Technology Solutions Ltd seeks an experienced IT Service Delivery Manager to lead the Service Desk team and oversee platform operations on ServiceNow within AWS. The successful candidate will have a strong background in Jira ITSM and AWS Cloud Monitoring, with experience managing incidents, requests, changes, and problem records. Key responsibilities include leading the Service Desk team, overseeing platform operations, ensuring accurate configuration and asset management, implementing business continuity and incident response plans, and collaborating with MOD stakeholders and external vendors.

The ideal candidate will have a strong understanding of MOD's SIAM framework and Defence Service Management Framework, as well as experience in AWS IAM and RDS. A proven track record of delivering high-quality service and developing process improvements is essential for this role.

The salary for this position is £42,000 - £52,000 per annum, depending on experience, and includes a range of benefits including private healthcare, unlimited holiday policy, in-house training, and auto-enrolment pension scheme.

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