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Hotel Operations Manager

1 month ago

Ascot, Windsor and Maidenhead, United Kingdom Platinum Recruitment Full time
Director of Guest Experience

Platinum Recruitment is working in partnership with a prestigious hotel in Ascot to find a talented Director of Guest Experience to lead their front of house team.

Key Responsibilities:

  • Lead a team of front of house staff to deliver exceptional customer service
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery
  • Manage budgets and resources to achieve business objectives

What We Offer:

  • A competitive salary of £43,260 per annum + £2,500 Service Charge per annum
  • Opportunities for career development and growth
  • A dynamic and supportive work environment

About Our Client:

Our client is a 5-star hotel that prides itself on delivering exceptional customer service and upholding its brand standards.

Requirements:

  • Proven experience in leading a front of house team in a 5-star hotel
  • Knowledge of the Opera system
  • A car driver's license

How to Apply:

Click the 'Apply Now' button to submit your application. One of our team will be in touch to discuss this opportunity further.