Customer Experience Specialist

1 week ago


Guildford, Surrey, United Kingdom Pets Corner UK Full time

Pets Corner UK is an award-winning family-run business, looking for customer-focused sales advisors with a genuine enthusiasm for people and pets to join our team in Guildford.

We are the 'Home of Natural Pet Food' and the world's only carbon-neutral pet store. Our commitment to providing exceptional customer service and nutrition advice sets us apart in the industry. As a Sales Advisor at Pets Corner UK, you'll have the opportunity to make a real difference in the lives of our customers and their pets.

The role involves:

  • Delivering outstanding customer experiences and exceeding expectations
  • Assessing customer needs, recommending products and services that meet their requirements
  • Maintaining high standards of product presentation, stock levels, and cleanliness
  • Staying up-to-date with pricing, promotions, and merchandising initiatives

To succeed in this role, you'll need:

  • A genuine interest in Pets Corner UK's vision, products, and values
  • A confident, positive, and helpful approach
  • Strong customer focus, with a desire to build lasting relationships with our customers and their pets
  • The ability to naturally engage with customers and provide excellent communication skills
  • A thirst for continued training and development to enhance your skills and knowledge
  • The drive and determination to work effectively as part of a busy team and under own initiative

No prior animal experience is necessary; we're looking for individuals with the right attitude and willingness to learn.

Pets Corner UK is a family business at heart, where you'll be valued as an individual, not just an employee. We identify and support individuals who are eager to progress, providing them with the necessary training and experience to thrive.

Becoming a Sales Advisor at Pets Corner UK comes with numerous benefits, including:

  • A comprehensive training and development plan, with over 900 documents and dedicated Academy sessions
  • A bonus scheme for all team members
  • Holiday entitlement of up to 28 days
  • Staff discounts on accessories (35%), food (25%), and Dogwood Grooming Salons (20%)
  • Tools and resources to support mental, physical, and emotional wellbeing

Based on market rates and industry standards, we estimate the salary for this position to be around £22,000-£28,000 per annum, depending on experience and qualifications.



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