Hospitality Operations Manager

1 week ago


Bristol, Bristol, United Kingdom Butcombe Brewing Co. Full time
Front of House Team Lead Opportunity at Butcombe Brewing Co.

We're a pioneering hospitality company that empowers our teams to deliver exceptional customer experiences. Our premium pubs, restaurants, and hotels are known for their warm atmosphere and high standards.

The role of Front of House Team Lead involves delivering outstanding bar and waiting service while supporting the management team during shifts. Additionally, you'll have the opportunity to specialise in marketing and social media, helping to grow our business through creative digital content, written communication, event hosting, and sales driving initiatives.

Key Responsibilities:
  • Developing original digital content
  • Creating engaging captions and website updates
  • Hosting and running events
  • Maintaining high organisational skills
  • Providing exceptional customer service
  • Driving sales through customer interactions and social media posts

About Us:
We're proud to operate the Whitmore Tap, our Bristol taproom offering an extensive range of Butcombe beers, ciders, and delicious food served across two floors. Located in the heart of Bristol's Whiteladies Road, our street-level bar offers exciting bar snacks, small plates, sharing boards, and yakitori skewers, while the upstairs dining room showcases British produce, local ingredients, and big seasonal flavours designed to complement our very own brews.

Benefits:
  • A competitive hourly rate plus generous tips
  • Equal share of great tips
  • Access to industry-leading training and development
  • Bespoke training plans as part of our 'Pillars of Progression' programme
  • Ongoing support and coaching from our operations team and talented managers
  • Opportunity to work with award-winning beer and locally sourced food
  • Investment in tools and resources to aid success
  • Team rewards, discounts, and benefits (including 50% off food on shift)

Salary: £28,000 - £32,000 per annum

We're committed to creating a supportive environment where our teams can thrive. As ambassadors for the Burnt Chef Project, we work to tackle mental health stigma and offer an Employee Assistance Program available 24/7.

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