Asset Liaison

1 month ago


London, Greater London, United Kingdom Cobalt Consulting (UK) Ltd Full time

Cobalt Consulting (UK) Ltd is seeking a skilled Asset Liaison to join their team in Fulham. This role involves working closely with a prestigious Real Estate developer to provide exceptional customer service and support.

Key Responsibilities:
  1. Assist with the day-to-day running of the reception area, ensuring a positive and professional experience for clients.
  2. Be the primary point of contact for customer queries, providing prompt and effective solutions.
  3. Monitor and maintain the on-site stationary and meeting rooms, ensuring they are well-maintained and functional.
  4. Collaborate with the Building Manager to support daily operations and ensure seamless communication with clients.
  5. Liaise with the management team to stay up-to-date on company policies and procedures.
  6. Process invoices for services provided to tenants.
  7. Handle customer complaints in a professional and timely manner, providing suitable resolutions.
  8. Build and maintain relationships with existing and potential clients through open and interactive communication.
  9. Record client interactions, accounts, and updated documentation.
  10. Provide exceptional customer service, going above and beyond to meet client needs.
  11. Support with prospective tenant viewings and participate in managing regular building events.
Requirements:
  1. Previous customer-facing experience, preferably in hotels or serviced offices.
  2. Strong Receptionist/FOH experience required for booking meeting rooms.
  3. Proficient in MS Office and CRM systems.
  4. Excellent phone handling skills and active listening.
  5. Familiarity with CRM practices and excellent verbal and written skills.
  6. Maintain a confident and enthusiastic approach towards work.
  7. Professional communication skills and ability to network at a high level.
  8. Reliability and passion for the company's brand and clientele.

If you possess the required skills and experience, please submit your CV for consideration.



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