F & B Host
4 weeks ago
About the Role
Grosvenor Casinos is on a journey to become the UK's most loved casinos, and we're looking for a talented individual to join our team as an F & B Host. As the face of our business, you will be responsible for greeting and entertaining our customers in a way that makes them feel welcomed and cared for.
Key Responsibilities
- Be customer-obsessed and deliver exceptional service to ensure all customers have an amazing experience with us.
- Be familiar with current promotions and products to ensure customers can make the most of their visit.
- Proactively offer and provide a friendly, efficient, and prompt service of food and beverages.
- Be aware of daily/weekly targets and contribute positively towards them.
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
- Replenish stocks to ensure customers always have access to products.
Requirements
- Positive attitude
- Experience of working successfully in a hospitality role
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Ability to work shifts at any time of the day, including weekends and bank holidays.
About Us
Grosvenor Casinos is part of The Rank Group, a leading gaming and betting operator in the UK. We're committed to providing an exceptional customer experience and creating a fun and engaging atmosphere in our venues.
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